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Frequently Asked Questions

Who do I contact if I have difficulty using my membership?

Our Customer Service Representatives are available by e-mail and telephone to assist you in case you experience difficulty with any aspect of your membership.

When is Customer Service available?

Customer Service is available to assist you Monday through Friday from 9:00 a.m. to 5:00 p.m.

What is Identity Theft?

It is the act of using someone's personal information (such as name, address, account number, driver's license number, Social Security number, health insurance number) without that person's knowledge, and using the assumed identity to commit fraud or theft.